Return and Refund Policy
As of May 2025
1. General information
This return and refund policy applies to all purchases made in our online store at www.diamondz.art .
Our goal is for you to be completely satisfied with your purchase.
2. Return period
– You can return products within 30 days of receipt – without giving any reason.
– Custom-made designs (on request) are excluded from the right of return unless they are damaged or faulty.
3. Conditions for returns
– Returns are only possible if the items are unused, undamaged and in their original packaging.
– You are responsible for the return shipping costs unless the item is defective or incorrectly delivered.
4. Refund process
– Once we have received and inspected your return, we will refund the purchase amount within 14 days .
– The refund will be made using the same payment method you used for the order.
5. Exchange of damaged products
– Did you receive a damaged or defective product? No problem – we'll replace it free of charge.
– Please send us an email to info@diamondz.art with your order number and a photo of the defect.
6. Contact for inquiries
If you have any questions about returns or refunds, you can contact us at any time at: info@diamondz.art