Shipping and payment conditions

As of May 2025

1. Shipping information
We currently deliver our products to the following countries:
Germany, Austria, Luxembourg, France, Italy, Belgium, Netherlands, Spain, Ireland, Sweden, Finland, Denmark, Portugal, Poland, Czech Republic, Bulgaria, Romania, Croatia, Hungary, Latvia, Estonia, Lithuania, Slovakia, Slovenia, Greece.

1.1. Shipping costs
Shipping costs depend on the destination country and are displayed during checkout. Guidelines:
– Germany: Free shipping
– Europe (all delivered countries): €6.99 flat rate
Additional charges may apply for larger orders or special delivery requests.

1.2. Delivery times
Delivery time varies depending on the destination region:
– Germany: up to 11 working days
– Europe: up to 14 working days
Please note: In exceptional cases (e.g. transport delays or production bottlenecks) deviations may occur.

1.3. Customs duties & taxes
All prices include VAT.
For deliveries outside the EU (not currently offered), additional import duties may apply. We currently only ship to EU member states.

2. Payment methods
The following payment methods are available:
– PayPal
– Credit card (Visa, MasterCard, American Express)
– SEPA transfer
– Apple Pay / Google Pay

3. Order & payment process
– After successfully placing your order, you will receive an order confirmation by email.
– In case of advance payment (SEPA transfer), processing begins after receipt of payment.
– As soon as the goods are shipped, you will receive a shipping confirmation including tracking (if available).

4. Contact
Any questions? Write to us at info@diamondz.art – we'll be happy to help.